New Wins Lead Contact Centre Business to Increase Workforce
A number of new business wins has led contact centre solutions company Mpl Contact to increase its workforce by more…
mpl Contact
How to use Customer Service Complaints Constructively
How to use customer service complaints constructively Although complaints are never encouraging to hear, they are almost unavoidable, so it’s…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’? New research into the…