Technology heavyweights Cisco and Microsoft to headline UC EXPO 2019 Industry titans join Google and Amazon…
Category: – Industry News
Industry news from the UK contact centre industry
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Geomant Acquires US Based Inova Solutions
Geomant Acquires US Based Inova Solutions Creating a new global Contact Centre and Digital Engagement powerhouse.…
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that…
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
AI: Turning the Contact Centre into a Revenue Engine
AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial…
Enghouse Sign Britannic as Authorised Partner
Enghouse Interactive Signs Britannic Technologies as Authorised Partner – An alliance focused on delivering omni channel…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
TTEC Reports Significant Customer Growth Across Europe
TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases, and looks…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for…
Foehn Responds to Changing Cloud Contact Centre Market
Foehn rebrand responds to changing demands of the cloud contact centre and unified communications market. For…
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn…
Five Reasons to take a look at Speech Analytics
Five reasons to take a look at Speech Analytics – Andrew Robinson, Ultracomms The use of…
Noble Reports Significant Growth in Cloud Contact Centre
Noble Systems Reports Significant Growth in Global Cloud Contact Centre Deployments at Enterprise Connect 2019 Increase…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market…