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Category: – Contact Centre News
News from the UK contact centre industry
Inner Circle Guide to Contact Centre Remote Working
“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
Encoded Partner with Cashflows to Facilitate Faster Card Payments
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions…
What does the reality of homeworking mean for Contact Centres?
What does the reality of homeworking mean for Contact Centres? Alex Stenton-Hibbert, Sales Team Manager at…
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and…
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of…
CallMiner Improve Contact Centres Amidst COVID-19
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic A growing…
Cirrus Empowers Contact Centre Remote Agents to take PCI Payments
Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments – Link Pay+ enables Contact…
Key Characteristics of Successful Virtual Assistants
Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what…
PCI Pal Launch Rapid Remote to Deliver Secure Payment
PCI Pal® launches new capability to deliver secure payment services to businesses and contact centres with…
Noble Systems Offers Help for Contact Centres during COVID-19
Noble Systems Offers Help for Contact Centres with a Quick Transition to Work-from-Home and Employee Engagement…
Non-essential Contact Centre Staff Working During Pandemic
Non-essential contact centre staff are sill working during the COVID-19 pandemic according to new study published…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to…
Top 10 Tips For The Modern Contact Centre – Business Systems
Today’s contact centres face more demand than ever. With consumers having grown used to faster and…
T-NOW From TTEC CX Continuity in Days – Not Weeks
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch…
TSB Adds Smart Agent Connecting Live Contact Centre Agents
TSB has announced that it has added a ‘Smart Agent’ function to its site, enabling customers…
UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now,…