Contact Centre Training Division established by Ember

Contact Centre Training Division established by Ember – Customer Management Consultancy Ember Services has established a…

Salesforce – Exceptional Customer Service Starts Right Here

The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…

Sabio helps strengthen multi-channel engagement with SMS capability

Contact centre technology specialist Sabio has extended its Network Services portfolio with the addition of comprehensive…

Jabra extends commitment to contact centre industry with an upgraded product

Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…

Enghouse Interactive – Skype for Business

Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…

Interactive Intelligence Launches New Customer Engagement Cloud Service

Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…

Ormuco Launches First Enterprise Hybrid Cloud Solution

Ormuco Launches First Enterprise Hybrid Cloud Solution to Simplify Cloud Management for Middle Market and Large…

CX Company Launches DigitalCX To Power Personalised Customer Engagement

CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…

Eptica in Gartner Magic Quadrant for CRM

Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Centre – Inclusion follows global…

Ultracomms launches AMD+, its latest innovation in mitigating silent pauses

Ultracomms new solution improves agent productivity, reduces administration and ensures Ofcom compliance Ultracomms, Europe’s first cloud-based…

Ultracomms Cloud Contact Centres

Taking the step into cloud services for your telephony infrastructure is a simple and supported process…

Jabra Evolve Lets You Stay in ‘The Zone’

Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…

Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution

Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…

Ormuco Launch Enterprise Hybrid Cloud Solution

Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…

DBS Data Launches Verifi Real-Time Capture

DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution – Delivering Data as a Service…

Sabio deploys Avaya Video Cconferencing Infrastructure

Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…

Videlica launches Virtual Queuing App for Apple Watch

Videlica gets Virtual Queuing for iPhone ready for Apple Watch device ahead of launch Videlica extends…

Verint Expands Customer Engagement Optimisation Portfolio with Gamification

Verint Expands Customer Engagement Optimisation Portfolio with the Addition of Gamification – Complements Existing Verint Solutions;…

Zendesk Introduces Zopim Premium Live Chat

Zendesk Introduces Zopim Premium Live Chat for Larger Teams New Plan Provides Tools for Managing Growth…

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