Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
Category: Editorial Category
How do headsets become Green whilst saving money?
All too often the much used and abused headset is destined for the recycling bin after…
Government Cuts Premium Rate Numbers – Replace with 0300 Numbers
Forthcoming regulatory changes are going to force companies to stop using non-geographic 084, 087 and 090…
New Managed Cloud Services contract win for eg solutions plc
eg solutions plc have announced that it has won a new Managed Cloud Services contract from…
Noble Systems Announces 2014 Select Noble Users Group Conference Series
Noble Systems have announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series.…
Sitel commits to gender equality in the workplace
Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Customer Experience Academy creates over 40 new jobs
Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…
Serco & VoiceSage Release WhitePaper – The ‘Now’ Generation and the Customer Communications Gap
Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to…
Harrow Council calls in Semafone and Capita for secure customer payments
Semafone have announced that Harrow Council has adopted its secure payment system for taking credit and…
Preparing for the Next Wave of the Customer Revolution
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
RESPONSE receives HR Distinction Awards Finalists 2014
The HR Distinction Awards 2014 finalists have been announced, with RESPONSE, one of the UK’s leading…
Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dr. Donald E. Brown says cloud is poised to significantly re-shape the customer experience Global growth…
The Business Case for Gamification
Increased Productivity – the real reason for introducing gamification to your organisation Gamification sounds like the…
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan
Aspect Software have been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from…