The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…
Category: Editorial Category
Sigma Connected & BMet Mark 8 Year Jobs Partnership Success
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…
Consumers Likely to Stay with a Bank Due Good Customer Service
UK consumers more likely to stay with a bank because of good customer service than move…
Sweaty Betty Smashes Customer Experience Goals
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…
North East Contact Centre Awards Appoints New Head Judge
The highly acclaimed North East Contact Centre Awards (NECCA) has appointed a new head judge for…
Everything you Need to Know About Occupancy & Utilisation
Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…
Moneypenny CEO Receives the Royal Treatment
Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…
Compliance, Risk & Best Practice in the Contact Centre
Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
Sigma Connected Adopts Encoded Agent Assisted Payments
Sigma Connected Adopts Encoded Agent Assisted Payments through its contact centre to further enhance both security…
Cloudlinx Bolsters Its CX Portfolio with Content Guru storm
Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…
Automation is Shaping the Future of Contact Centres
Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…
Four Tactical Tech ‘Wins’ Now Within Reach For UK Insurers
Four tactical tech ‘wins’ now within reach for UK insurers – Nicky Hjerpe, Head of Product…
Leicestershire County Council Improve Customer Service Performance
injixo has saved us lots of time. It helps us to be proactive, not reactive. And…
Business Systems Ltd Appoints Mike Wardell as CEO
Business Systems Ltd appoints Mike Wardell as CEO, ushering in a new era of innovation and…
MaxContact Announces Partner Programme
MaxContact Announces Partner Programme: Empowering Resellers to Capture the Booming CCaaS Market MaxContact have announced its…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…
The “Digital-first” Delusion: Is Convenience Killing UK CSAT?
The UK customer service landscape is in a state of flux. While digital-first solutions have revolutionised…
Sainsbury’s Give Update on Widnes Contact Centre
Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…
How Contact Centres are Using Insights to Elevate CX & EX
Customer surveys and social media remain the most important gauge of customer perception according to the…