Dealing with angry customers in the contact centre can be challenging. But if you handle the…
Category: Editorial Category
E.ON to recruit up to 400 people at Bedford contact centre
E.ON has announced that over the next 12 months it will be recruiting up to 400…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
The Impact of Data on the Customer Experience
Businesses must recognise the transformative impact of data on the customer experience, says Aspect – A…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
Outsourcer Teletech axe 95 jobs at Belfast Contact Centre
TeleTech, the US based Outsourcer, have confirmed that 95 jobs are being axed at the Belfast…
Customer Service of the Year Awards Now Open for Entry
Customer Service of the Year Awards Now Open for Entry – Entry deadline is 31 May…
Aspect Software introduce Mila the Intelligent Assistant
Aspect Software announces workforce chatbot, Aspect® Mila™: Intelligent assistant brings newfound efficiency to contact centre agents…
Consumers Bewildered by ‘Multi-Flannel’ Study finds
Consumers Bewildered by ‘Multi-Flannel’ Companies Eckoh Study finds – Majority of increasingly tech-savvy consumers believe that…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…
Aspect Software announces launch of Aspect Via™
Aspect Software announces Aspect Via™: the most complete customer engagement centre in the cloud – Addresses…
Call Centre Fraud Report Reveals 45% Increase in Phone Fraud
Pindrop’s 2016 Call Centre Fraud Report Reveals 45% Increase in Phone Fraud Attacks – Loss per…
Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process,…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the…
AXA Announce Recruitment Drive at Derry Contact Centre
AXA have announced the creation of 80 new customer service agent positions at their Derry contact…
The Changing Face of Customer Contact Event
The Changing Face of Customer Contact Following on from the success of 4net Technolgies Changing Face…
Webhelp Showcase Digital transformation
Webhelp, one of the country’s leading business process outsourcers (BPO), has announced today it will host…
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software – ‘Edward’ is the hotel chain’s…
Kura appoint Oonagh McBride as Head of Inisoft
Kura announces Oonagh McBride will join their Leadership team as the Head of Inisoft Kura, a…