Descriptions vary, but Forbes defines the generation after Millennials, Generation Z, as people born from the…
Category: Editorial Category
With GDPR In Effect What Does it Means for Data Analysis?
With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments…
Pindrop Unveils Risk-Based Authentication System For Call Centres
Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution…
Ventrica – Southend’s finest Contact Centre operation?
Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to…
Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Will AI Eliminate Humans In The Retail Contact Centre?
When it comes to artificial intelligence, one of the most common questions in the mind of…
Jabra Reveals Top Workplace Productivity Trends
Working from home now considered the most productive option while noisy colleagues are biggest distraction to…
The Rise of the Collaborative Contact Centre
The Rise of the Collaborative Contact Centre – John Finch, AVP Product Marketing, RingCentral Traditional contact…
Can Successful Automated Customer Self-Service Be Achieved?
Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect…
Geoffrey Insurance takes part in Tunbridge Wells’ Soapbox Race!
Geoffrey Insurance takes part in first Tunbridge Wells’ Soapbox Charity Kart Race! On Saturday 16th June…
White Paper: Analyzing and Shaping Customer Journeys
Altocloud White Paper: Analyzing and Shaping Customer Journeys When you can anticipate customer needs, you can…
Sytel Launch AI Contact Centre Dialer
With immediate effect, Sytel announces the availability of the Sytel AI contact centre Dialer. The product…
De-scope to Protect Customer Payment Details from Hackers
“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data…
NICE inContact CXone Wins at Global Contact Centre Awards
NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards NICE inContact…
NICE CXone Ranks 1st in Contact Centre in Cloud Report
NICE inContact CXone Ranks First in 2018 Contact Centre in the Cloud Report from Ventana Research…
Firstsource Create 300 Jobs at Derby Contact Centre
Firstsource Solutions have announced plans to create 300 new jobs at its Pride Park contact centre…
The European Contact Centre Decision Makers’ Guide
The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a…