2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January…
Category: Editorial Category
Teleopti – 5 Steps to Supercharge Your Customer Service
5 Steps to supercharge your customer service with contextual intelligence If you change the reactive to…
CX & Contact Centres: What Will Change in 2019?
In 2018 it was predicted that voice would soon be dead and that the only sounds…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech…
DTMF Masking is the New PCI DSS Gold Standard
DTMF masking is the new PCI DSS gold standard for protecting telephone-based payment card data, reveals…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic…
UK National Contact Centre Awards – Register for Webinar!
UK National Contact Centre Awards 2019 If you want the best chance of getting your written…
U-WFM & I-Net Group form Strategic Partnership
U-WFM & I-Net Communications Group form Strategic Partnership to deliver complete Contact Centre solution in the…
CCMA Celebrates 25 Years As Advocates of Contact Centre Industry
CCMA celebrates 25 years as advocates of the contact centre industry “2019 is predicted to be…
Eliminating Nuisance Calls: Tips to Stay Compliant
Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof,…
Tackling Customer Service Pain Points Faced by Start-Ups
Tackling the four key customer service pain points faced by fast-growing start-ups – Parham Saebi is…
Digital Transformation Projects Disrupt Customer Experience
Digital transformation projects will continue to disrupt the customer experience in 2019 says Stephen Ball, Senior…
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business…
Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of…
Contact Centre Owner’s Guide to Property Expansion
Cost Certainty – The Contact Centre Business Owner’s Guide to Property Expansion – Phil Sugden, director…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves…
Encore Launches Contact Centre Recruitment Division
In response to considerable demand, national recruitment agency, Encore Personnel has launched a new specialist division,…
RMG Networks reimagines the SYMON Brand
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with…