Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery • BGL Group, DirectLine Group…
Category: Editorial Category
allpay & Eckoh Celebrate PCI DSS Payment Success
allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution Eckoh, the global…
Teleperformance Announce CEO for UK Contact Centre
Teleperformance Announce New CEO for UK and South Africa Contact Centre, Gary Slade Teleperformance has appointed…
Calls Show Why Consumers Prefer Contact Centre Agents
Ten Heart-Warming Calls Show Why Consumers Prefer Human Contact Centre Agents over Bots Leading customer experience…
Centrica Plan Closure of Glasgow Contact Centre
Energy giant Centrica have entered into a consultation period with both staff and unions as it…
Edenred Launch SaaS Based Incentives Platform
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today,…
National Express Uses WFM to Keep Passengers Moving
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…
Tech Heavyweights Cisco & Microsoft Headline UC EXPO
Technology heavyweights Cisco and Microsoft to headline UC EXPO 2019 Industry titans join Google and Amazon…
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that…
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
AI: Turning the Contact Centre into a Revenue Engine
AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for…