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Category: Editorial Category
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who…
Over £5k+Raised for PAPYRUS at ECCCSA Awards
Over £5k raised for PAPYRUS as ECCCSA guests support mental health charity – The European Contact…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Sabio Discusses the Frustrations of CX in 2020
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and…
Not Thanking Your Customers Risks Losing Them
Thank Your Customers are Risk Losing Them – 67% of UK consumers believe they should be…
Sytel Enables Growth of Kelly Services with Hosted Solution
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel…
Top 10 GDPR Breaches in 2019 Cause £402m Fines
Enormous fines imposed for data breaches in 2019 prove that regulators have become severe about penalising…
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and…
Redwood Technologies Founding Champion of New Hospice
Redwood Technologies Group Founding Champion of new Thames Hospice Bracknell-based pioneer in cloud communications solutions, Redwood…
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty…
HR Hire Potential over Experience Due to Skills Shortage
Companies hire potential over experience as skills shortage hits UK Almost two thirds of employers (58%)…
NPower Announce Closure of UK Contact Centres
Energy firm Npower is to close 3 contact centres with job losses up to 4,500 UK…
TTEC named UK Employer of the Year at GSA UK Awards
TTEC named “UK Employer of the Year” for the second year running and runner up “Customer…
Eckoh Wins Anti-Fraud Solution of the Year 2019
Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019 Eckoh, the global provider…
Encryption or DTMF Masking for Contact Centres? Pros & Cons
Point-to-point encryption (P2PE) vs. DTMF masking for contact centre PCI DSS compliance – What are the…
TTEC Win Gold Contact Centre Award at ECCCSA
TTEC win 2 top awards as they are named “Outsourced Contact Centre of the Year” and…
Increase Customer engagement with tips for measuring quality
Most contact centres measure their customer service using metrics that only tell part of the story.…