Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required…
Category: Puzzel
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of…
Puzzel Named Finalist in the UK National Innovation Awards
Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories Puzzel,…
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful…
Puzzel delivers chat bot solution to insurance company If
Puzzel delivers new chat bot solution to insurance company If – The Nordic region’s largest insurance…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Puzzel acquires Logicalware to enhance customer service portfolio
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio Puzzel, a leading European Contact…
Puzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
Puzzel Appoints Rob Wiles as Partner Channel Director
Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new…
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact…
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome…
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time…
CX Rockstar takes the stage at Puzzel Get Connected 2019
CX Rockstar takes to the stage at Puzzel Get Connected 2019 Contact centre event on Thursday…
5 Point Plan for Super-Connected CX Experience
5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life…
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and…