Interesting times are ahead as contact centres cut through the jargon, dispel the myths and embrace…
Category: Puzzel
Digital Channels – Improving Social Customer Service
Colin Hay explores the rise of social media in contact centres. He discusses 7 ways cloud…
Digital Channels – 7 Chat and Co-Browsing Tips
Making light work of digital channels – 7 chat and co-browsing tips In the first blog…
Good Customer Service Starts & Ends with People
Well-trained human agents blended with AI innovation and flexible cloud-based technology combine to create the perfect…
What Contact Centre Agents Want What they Really Want
According to Colin Hay at Puzzel, employee engagement matters just as much as customer experience and…
Puzzel Improves position in Gartner’s Magic Quadrant
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…
Keep Calm & De-Scope! PCI DSS Compliance for Contact Centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin…
Keep Calm & De-scope – PCI Compliance for Contact Centres
Puzzel and PCI Pal present; Keep Calm and De-scope… PCI Compliance for Contact Centres Date: Thursday…
What customers want (What they really really want….)
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to…
How to Integrate Chatbots into the Customer Journey
How to integrate Chatbots into the customer journey – 3 Tips for Success The desire to…
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As…
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth,…
Puzzel Contact Centre Conference: Get Connected 2018
Puzzel’s annual customer experience event attracts over 150 contact centre professionals across the UK. Join Puzzel…