Puzzel appoints Rob Wiles as Partner Channel Director – Appointment marks the launch of company’s new…
Category: Puzzel
Don’t Neglect the Humans in your Contact Centre!
With the spotlight on digitalisation, it’s easy to forget that people are the lifeblood of contact…
Puzzel Extend Collaboration with SAS to Deliver Contact Centre Solution
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the…
Atea & Puzzel Sign Agreement for Contact Centre Solutions
The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome…
3 Steps from WFM to WFO for Exceptional Customer Service
What’s next for WFM? 3 Steps from WFM to WFO for exceptional customer service It’s time…
CX Rockstar takes the stage at Puzzel Get Connected 2019
CX Rockstar takes to the stage at Puzzel Get Connected 2019 Contact centre event on Thursday…
5 Point Plan for Super-Connected CX Experience
5 Point Plan for Super-Connected CX – Digitalisation is a double-edged sword. While it makes life…
Puzzel Contact Centre Conference: Get Connected 2019
Puzzel Contact Centre Conference 2019 – Get Connected Welcome to the Hybrid Workforce – humans and…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…
‘So Are Digital Channels Really Any Cheaper?’ asks Puzzel
Are digital channels really any cheaper? – Colin Hay at Puzzel goes in search of the…
3 Ways to Create a Kinder Customer Experience
Speech analytics has long been used to determine moments of truth in the customer journey. Today,…
Does On-Screen Clutter Hinder Good Customer Service?
Is on-screen clutter getting in the way of good customer service? Contact centres are still wasting…
Puzzel Receives Investment from Marlin Equity
Puzzel receives growth investment from Marlin Equity Partners Puzzel, a leading European omni-channel cloud contact centre…
Puzzel Ramps Up Social Media Capabilities
Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com Latest release of…
Why Kaizen and Contact Centres are Perfect Partners
Why Kaizen™ and contact centres are perfect partners – Five ways to eliminate waste and re-energise…
Overcoming Barriers to Five-Star Customer Service
Many contact centres are held back by poor image, a reactive mindset and disjointed technology. Colin…
Are you getting the most from Contact Centre Tech?
Are you getting the most from your Contact Centre technology? asks Puzzel Five ways training can…