Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
Category: Puzzel
Puzzel Unveils Digital Engagement Solution For Contact Centres
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s…
Top Tips for Staffing your Contact Centre this Christmas
Staffing your contact centre over Christmas can be difficult at the best of times. But with…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…
Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service…
Puzzel acquires Swedish digital engagement company Vergic
Puzzel acquires Swedish digital engagement company Vergic – Acquisition marks another milestone in the CCaaS leader’s…
Puzzel Product with New Features For Contact Centres
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features…
Contact Centres Require Human Touch to Function in Hybrid World
Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
Puzzel New CEO to drive ambitious expansion plans
Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, appoints Frederic Laziou as new…
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can…
Puzzel Announces Get Connected Conference 2021
Puzzel announces Get Connected conference showcasing best-in-class customer experiencesin contact centres Digital conference will feature leaders…
Puzzel Launches Disruptive Solutions to Transform CX
Puzzel launches disruptive new solutions packages to transform customer experience in Europe Puzzel launches disruptive new…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…