ECCCSA 2020 Finalists announced as the largest contact centre awards see a 23% uplift in entries…
Category: – Company Info
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector…
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the…
Evros signs Agreement with Enghouse to strengthen Contact Centre Offering
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses Integration…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage,…
Content Guru Contact Centre as a Service Solutions Award
Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced Contact…
Enghouse Interactive Promotes Node4 to Silver Partner Status
Enghouse Interactive Promotes Node4 to Silver Partner Status Achievement based on subsidiary, N4Engage’s success in selling…
The UK Contact Centre Decision-Makers’ Guide
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’…
FourNet – One of the top 100 Tech Companies in Britain
FourNet – one of the top 100 tech companies in Britain – Prestigious ranking in Sunday Times 20th Anniversary League Table The award-winning cloud…
Jabra launch Speak 750 – Professional speakerphone for the New Normal
Jabra, the leader in personal sound as well as office solutions, announces the next model in…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his…