“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK…
Category: – Company Info
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and…
Puzzel Acquires U-WFM Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of…
Top 10 Tips For The Modern Contact Centre – Business Systems
Today’s contact centres face more demand than ever. With consumers having grown used to faster and…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…
Britannic Technologies Launch Free INBOX Software & Support
Britannic Technologies Launch Free INBOX Software & Support during COVID-19 Pandemic Britannic Technologies, have announced they…
Jabra Evolve2 Range. Next Generation of Evolve Range
Jabra pioneers new business standard for concentration and collaboration: the Evolve2 contact centre headset range –…
Sensée Announces 1,000 Work-At-Home Contact Centre Jobs
Sensée announces 1,000 new UK work-at-home contact centre jobs Homeworking specialist Sensée is creating 500 new…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…
Sensée Create Tech To Deploy Contact Centre Workers At Home
Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home Homeworking specialist…
Content Guru Expand in US & Enhances Partner Programme
Content Guru expands US team and enhances global partner programme Commitment to US growth and partner…
Cloud9 + Business Systems = Compliant Voice Recording
Cloud9 Partners with Business Systems (UK) Ltd for Compliant Voice Recording Cloud9 Technologies (“Cloud9”), a leader…
NI Executive Ministers Announce 300 job Investment by Sensée
NI Executive ministers announce unique 300 job investment by Sensée that will see the creation of…
Puzzel Named Finalist in the UK National Innovation Awards
Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories Puzzel,…
High Quality of Entries for UK National Contact Centre Awards
Quality of entries higher than ever as UK National Contact Centre Awards nominations close – Nominations…
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful…
Redwood Technologies recognised in Sunday Times Track 200
Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 Bracknell-based privately-owned provider…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company…
Calabrio Named in Magic Quadrant for Workforce Engagement Management
Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running…