IPI the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail…
Category: – Company Info
UK Police Forces Utilise Content Guru storm® Emergency Services Platform
UK Police Forces Utilise Content Guru’s storm® Emergency Services Platform to Set the Standard in Latest…
UK Contact Centre HR & Operational Benchmarking Report
The 2024 UK Contact Centre HR & Operational Benchmarking Report” provides unique research based on surveys…
Five9 Agent Assist: Empower Your Agents with AI
Five9 Agent Assist: Empower Your Contact Centre Agents with AI – New Free Download eBook from…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
Contact Centre eBook: WFM Trends & Challenges Guide
2024 is bringing waves of changes for contact centres. From advanced technologies to evolving customer needs,…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
Zoom and Avaya announce new strategic partnership
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre…
Why is Omni-Channel Customer Service so Important?
Customer Service is king. With 80% of consumers more likely to buy from brands that offer…
AI in Contact Centres: What Makes it a Game-Changer?
AI in Contact Centres: What Makes it a Game-Changer? Ruthie Carey, Content Strategist at Five9, discusses…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Five9 Launches GenAI Studio – AI for the Contact Centre
Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Centre…
Health Initiatives in the Contact Centre – Be Part of the Survey
ContactBabel is working with researchers and industry partners to find out what contact centre advisors/agents think…
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of…
Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
Avaya & International Avaya User Group Unveil CX Force Awards
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…
What Will The Customer Service Partner Of The Future Look Like?
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…