AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management…
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Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases…
COVID19: Challenges and Way Forward for Customer Service
The impact of the pandemic, everyday challenges and the way forward for customer service in contact…
Talkdesk Unveils CX Strategy Value Framework
Talkdesk Unveils Customer Experience (CX) Strategy Value Framework New Talkdesk methodology helps organizations pinpoint the most…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Click or Call: You have the Power to save Police time
To Click or To Call: You have the Power to save Police time urges Wiltshire Police…
ESFA Partner with Arvato to Create Digital CX Contact Centre
Education and Skills Funding Agency Partners with Arvato to create Digital Customer Experience Contact Centre Arvato…
Virgin Media Creates 100 Contact Centre Jobs in Manchester
Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester.…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
Talkdesk Named a Leader for Intelligent Contact Centres
Talkdesk Named a Leader in the Aragon Research GlobeTM for Intelligent Contact Centres, 2021 Talkdesk have…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…
Contact Centre Absenteeism: More Flexibility is the Cure
Absenteeism among contact centre agents has been a persistent problem for years, with many businesses dedicating…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter…
Strong Authentication: Things every Merchant needs to know
Strong Customer Authentication: Three things every merchant needs to know – With online fraud on the…
Webhelp Acquires OneLink to Expand Operations
Global BPO Webhelp Acquires OneLink to Expand contact centre Operations for Customer Experience Services and Solutions…