Calls not answered and annoying music on hold are top customer phone gripes when calling a…
News
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…
Infobip Integrates with ServiceNow to Improve CX
Infobip integrates with ServiceNow to improve customer experience Infobip’s market-leading omnichannel communications platform is now available…
It’s Good to Talk but Are Contact Centres Really Listening?
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening? Despite a rise…
Question: Is Your Contact Centre Over Stretched?
Is Your Contact Centre Over Stretched? Outstanding outsourced solutions for inbound customer contacts. With over 35…
The Most Difficult Customer Support Challenges
The Most Difficult Customer Support Challenges – Customer support is vital across most businesses and sectors.…
CC33 Contact Centre Celebrates Mental Health First Aid Team
CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield…
Largest Privately-Owned Contact Centre Secures Lending
UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF)…
Sentiment’s Role in Contact Centre Management
Sentiment’s role in contact centre management. Sentiment Analysis – What is it and how does it…
Join Fred Sirieix at Opentalk. The CX Event of the Year!
Join Fred Sirieix at Opentalk London – the most innovative CX event of the year! Fresh…
Vulnerable Customers Struggling to Access Contact Centres
Almost 90% of vulnerable customers are struggling to access contact centre customer support services MaxContact has today…
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
Wales’ contact centre workers celebrated at awards ceremony The heroes of Wales’ contact centres have been…
Noetica to Preview Next Generation Contact Centre Technology
Noetica to Preview Next Generation Contact Centre Technology as it Celebrates 25th Anniversary at Call &…
Top 5 Insights for Leading a Multilingual Contact Centre
Top 5 Insights for Leading a Multilingual Contact Centre by Justin Custer, CEO at ChatLingual In…
National Customer Service Week: London UK’s biggest Complainers
National Customer Service Week: Londoners named UK’s biggest complainers Londoners are more likely to contact a…
75 Contact Centre Jobs Created Leisure Operator GLL
75 jobs created in Belfast Contact Centre by leisure operator GLL – Leisure operator GLL has…
Phone Calls Remain the Strongest Contact Centre Tool
Phone calls remain strongest Customer service tool in the contact centre research from Salesforce suggests People…
Ocado Sunderland Contact Centre Delivers The Goods
Ocado Sunderland based contact centre delivers the goods Ocado Retail, the world’s largest online grocery retailer,…