CallMiner Collaborates with Microsoft to Enhance AI Capabilities

CallMiner Collaborates with Microsoft to Enhance AI and machine learning Capabilities

Through Azure Cognitive Services, including early access to OpenAI, CallMiner advances its platform to help contact centres turn customer insights into action.

CallMiner have announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. CallMiner has validated its deep knowledge, extensive experience and proven success in enabling customer adoption of AI and implementing Azure solutions.

Through this collaboration, CallMiner is able to augment its AI capabilities with Azure Cognitive Services, part of Azure AI, to more quickly and securely scale, meeting the demands of customers. As a top consumer of Microsoft Azure AI technology, CallMiner gains access to early release versions of OpenAI models in Azure OpenAI in conjunction with Azure Speech to Text, delivering significant gains in the accuracy and comprehension of machine-learned conversation intelligence. Together, CallMiner and Microsoft are enabling joint customers to drive systemic change by more effectively surfacing customer intelligence and supporting data-driven business decisions.

Jeff Gallino, CTO at CallMiner, said,

“AI and machine learning has always been at the core of the CallMiner platform,”

“By combining the expertise of CallMiner’s world-class data science team and platform with the power of Microsoft Azure, we’re staying on the cutting-edge of AI in the conversation intelligence market. As we continue to grow our footprint as a Microsoft partner, we’re helping more organisations uncover deeper insights and intelligence from their customer interactions than ever before.”

CallMiner’s AI-powered conversation intelligence platform is built on vast experience and innovation, helping organizations realize ROI across a range of use cases, elevating conversation intelligence from the contact centre to the C-suite, including contact centre efficiency, customer experience and business performance improvement. Through the seamless combination of CallMiner’s best-in-class analytics capabilities with Azure AI and Azure Speech to Text, organizations gain the tools needed to quickly turn customer insights into action.

John Montgomery, corporate vice president, AI Platform, Microsoft, commented,

“AI continues to reshape applications at Microsoft and in our partner ecosystems,”

“As one of the top users of Microsoft Azure AI technology, CallMiner is delivering an innovative platform that adds significant value to our shared customers. I look forward to building on our collaboration and expanding these benefits to more organizations across a range of industries.”



To learn more about CallMiner or to purchase the platform with Microsoft Azure Speech to Text, Click Here

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

For additional information on CallMiner visit their Website

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