CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…
eBook: How 6 leading brands use customer insights – Download the CallMiner eBook NOW! Some brands lead, and others follow.…
CallMiner Named Automation Contact Centre Solution of the Year at CCW Excellence Awards The CallMiner Conversation Analytics Platform recognised among…
IT leaders, from department heads to CIOs, have had to evolve from managing back-office operations to needing to leverage both…
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions New capabilities, pre-built…
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text Microsoft Azure Speech to…
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and an accelerated move to…
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July 2021 Progressive businesses today…
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner Progressive businesses today are looking for any edge, both…
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for Preferred Speech Recognition Solutions…
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis looming worldwide, and almost…
With financial and health crisis looming worldwide, and almost 8 in 10 UK adults having carried debt…
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based Interactions to Improve Bank’s…
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights, Drives Action to Improve…
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at your organization could be…
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model helps organisations leverage engagement…
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78% of UK consumers will…