CallMiner Introduce Workforce Intelligence to Elevate Agent Experience
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Contact Centre Agent Experience and Drive Improved Customer Outcomes New and expanded…
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eBook: How 6 leading brands use customer insights
eBook: How 6 leading brands use customer insights – Download the CallMiner eBook NOW! Some brands lead, and others follow.…
CallMiner Win Contact Centre Automation Solution Award
CallMiner Named Automation Contact Centre Solution of the Year at CCW Excellence Awards The CallMiner Conversation Analytics Platform recognised among…
How to Drive Transformation with Customer Engagement Data
IT leaders, from department heads to CIOs, have had to evolve from managing back-office operations to needing to leverage both…
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions New capabilities, pre-built…
CallMiner Conversation Analytics Available On Microsoft Azure
CallMiner Combines Conversation Analytics Platform now available for contact centres via Microsoft Azure Speech to Text Microsoft Azure Speech to…
Webinar: Simplifying Real-Time Contact Centre Agent Guidance
CallMiner Webinar: Simplifying Real-Time Contact Centre Agent Guidance 28th October 2021 New technologies, new integrations, and an accelerated move to…
CallMiner – Overview of Conversational Intelligence Providers
CallMiner – Overview of Conversational Intelligence Providers You can use conversational intelligence to deliver customer experience insights at scale, improve…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner 15th July and 20th July 2021 Progressive businesses today…
Getting Real About Real-time Agent Guidance
Contact Centre Webinar: Getting Real About Real-time Agent Guidance – CallMiner Progressive businesses today are looking for any edge, both…
CallMiner Introduces the Open Voice Transcription Standard
CallMiner Introduces the Open Voice Transcription Standard (OVTS) Industry-first Initiative Empowers Organizations with Open Selection for Preferred Speech Recognition Solutions…
How to Identify, Support, and Retain Vulnerable Customers
Contact Centre Webinar: How to Identify, Support, and Retain Vulnerable Customers With financial and health crisis looming worldwide, and almost…
How to Identify, Support, and Retain Vulnerable Customers
With financial and health crisis looming worldwide, and almost 8 in 10 UK adults having carried debt…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based Interactions to Improve Bank’s…
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights, Drives Action to Improve…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer experience (CX) is the…
What is Customer Effort Score in Contact Centres?
What is Customer Effort Score in Contact Centres? Implementing and tracking a customer effort score at your organization could be…
CallMiner Launch Speech & Interaction Analytics Model
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model helps organisations leverage engagement…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78% of UK consumers will…