Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad for Business New CallMiner…
Creating Happy Agents by Removing the Sources of Agent Churn Most companies have teams focused on keeping customers loyal. That’s…
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually express your Voice of…
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of the Customer (VOC) quality…
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance Voice…
CallMiner, the leading platform provider of award-winning contact centre speech and customer engagement analytics, announced today that its 2018 Net…
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness – 100% monitoring of contact…
CallMiner, a provider of a platform for speech and customer engagement analytics, is partnering with Medallia, a provider of customer…
10 Keys to PCI Compliance in the Contact Centre – Scott Kendrick of CallMiner offers essential tips on how your…
Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New…
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality CallMiner Named a Leader in…
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction analytics modules provide end-to-end…
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management Coach provides automated scoring…
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers CallMiner, the leading…
By definition, customer engagement is an effect, a reaction, a connection, a response, and/or an experience of customers with one…
Have Contact Centre Scripts Had Their Time? Scott Kendrick of CallMiner discusses the Pros and Cons It should come as…
Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform – Enables contact centres…
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current and potential customers approximately…
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer satisfaction for interaction analytics…