10 Keys to PCI Compliance in the Contact Centre
10 Keys to PCI Compliance in the Contact Centre – Scott Kendrick of CallMiner offers essential tips on how your…
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Avoidable Customer Churn Costs UK Businesses £25b
Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New…
CallMiner Recognised as Having the Most Advanced Speech Analytics Functionality
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality CallMiner Named a Leader in…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction analytics modules provide end-to-end…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management Coach provides automated scoring…
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with Customers CallMiner, the leading…
Why Your Contact Centre Needs Customer Engagement Analytics
By definition, customer engagement is an effect, a reaction, a connection, a response, and/or an experience of customers with one…
Have Contact Centre Scripts Had Their Time?
Have Contact Centre Scripts Had Their Time? Scott Kendrick of CallMiner discusses the Pros and Cons It should come as…
Ultracomms Partner with CallMiner to add analytics to PCI Cloud Platform
Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform – Enables contact centres…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current and potential customers approximately…
CallMiner selected by Foxtons to Improve Agent Performance
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer satisfaction for interaction analytics…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme. As a part of…