Regular readers to this humble Website will know that the company car was involved in an…
News
8×8 Extends Partnership with Zendesk
8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony…
E.ON employees launch partnership with Teenage Cancer Trust
E.ON employees are using pedal power to launch the company’s new charity partnership with Teenage Cancer…
Vivocha and Transversal announce strategic partnership
Vivocha and Transversal announce strategic partnership: together to deliver an enhanced customer experience Vivocha, the award-winning…
Eptica accelerates growth in Q2
Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty…
Interactive Intelligence asks Why you need to master multi-channel contact
Interactive Intelligence asks Why you need to master multi-channel contact. Let’s face it – even with…
NRG Recruitment announce major brand re-launch
NRG Recruitment has unveiled a modern, forward-thinking new look and feel for its established brand –…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…
The Importance of Location
We recently put out a survey to try and get to the bottom of how customers…
LV= Voted Best for Customer Satisfaction
LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute…
PCI compliance is not just an annual event in your contact centre
PCI compliance – There is one common theme connecting all the companies that have experienced cardholder…
Banks Must Encourage More Vocal Customers to Avoid the Big Switch
Many consumers don’t communicate with their banks, because they don’t feel they are being heard. Meanwhile,…
Financial Update from Netcall PLC
Netcall plc, a leading customer engagement software provider, is pleased to give an update on trading…
3 Ways to Turn Contact Centre Speech Analytics in to Action
Turning analytics into action is probably high on the list of both the VP of Customer…
Ingredients Of Every Successful Contact Centre Recruitment Process
Often contact centres can be guilty of over engineering their recruitment processes and forgetting that this…
Wearable Tech: Will It Change The Way Contact Centres Do Things?
Now that we have innumerable methods of communicating with the people around us, most of which…
147 Media Ltd wins Digital Company of the Year Award
147 Media Ltd, the parent company of www.contact-centres.com, have won the Government’s coverted ‘Digital Company of…