(How) will ChatGPT revolutionise CX within the Contact Centre? Could the recent emergence of ChatGPT provide…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Echo NI Shortlisted at Northern Ireland Contact Centre Awards
Echo NI has been shortlisted for Customer Contact Manager of the Year and Best Outsourced Partnership…
Connected Contact Centres: Maintaining Connections in Hybrid World
A guide to native integration with Microsoft Teams – The connected contact centre Native integration with…
It’s Time to Rethink the Agent Desktop Experience – eBook Download
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise…
Connect Assist Wins Award for Emergency Ukraine Support Line
Connect Assist is celebrating winning Silver in the ‘Best Advice Line / Helpline’ category at the…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
Encoded Approved as Visa Direct Preferred Partner
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with…
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
injixo TechLab: Dissecting the WFM Cycle Webinar Series
Join injixo in this unique webinar series as they dissect the WFM cycle. Learn about the…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
Winners revealed at the Welsh Contact Centre Awards
Winners revealed at the Welsh Contact Centre Awards organised by Cnect Wales The heroes of Wales’…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…
Innovation and Business Transformation awards for FourNet
Digital transformation and customer experience experts, FourNet, have been recognised for their innovation and business transformation…
Contact Centre Leaders Point the Way To Hybrid Working Future
According to a new online poll from the Call Centre Management Association (CCMA), supported by Sensée,…
Secure Payment Solution Providers: Key to Contact Centre Security
Secure Payment Solution Providers: Key to Contact Centre Security Businesses and consumers are demanding swift and…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…