Sabio have announced that it is to carry out a major refresh of the AA’s core…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Contact Centre Gamification Product and Market Report 2014/15
Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product…
Noble Systems Celebrates 25 Years of Innovation and Service to the Contact Centre Market
Noble Systems celebrates 25 years of delivering innovative products and services for the contact centre marketplace.…
Netcall integrates with Microsoft Lync to help contact centre agents resolve customer issues faster
Netcall has announced that its Netcall Liberty® Contact Centre is now Microsoft Lync® accredited, giving organisations…
The Body Shop® engages Transversal to boost their customer experience
Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…
Syntec partners with Worldpay for secure CardEasy phone payment processing
Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…
Omission of banking fraud from official crime stats offers a place to hide for villains
This week it was reported by the Office of National Statistics that almost four million cases…
How Much are Missed Telephone Calls Costing your Business?
61% of customers take their business to a competitor due to poor customer service When a…
Agilisys secures Legal Aid outsource contract and creates 50 new jobs
New jobs will be brought to Clevedon following the news that North Somerset Council’s support services…
Financial services brands letting down consumers
Study finds financial services brands risk losing customers with call centre experiences – Nine out of…
Noble Systems Receives Frost & Sullivan Market Share Award
Customer Contact technology provider again ranked as the leader in outbound dialling technologies Noble Systems has…
Interactive Intelligence driving customer service
One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Sinclair Voicenet can do NICE System Upgrades
Sinclair Voicenet can help you maintain the effectiveness and efficiency of your NICE applications to ensure…
PCI Compliance For Fashion & Retailers
PCI DSS compliance is important for any business but especially for retailers. Your reputation is on…
3 Tips to Minecraft Your Contact Centre!
If you have kids under 12 years old, chances are you have heard more than you…
Everything you need to know about voice biometrics
There has been a lot of hype recently about voice biometrics for the contact centre, but…
Last chance to take part in ContactBabel Survey
Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…