Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing departments with key…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
HMRC Contact Centre Records Longest Waiting Times
Callers to the HMRC Contact Centre are waiting twice as long for answers from government tax…
SALUD Healthcare Selects Cloud-based Platform from Noble Systems
Noble Systems, a global leader in unified contact centre technology, reports today that SALUD Healthcare Solutions…
I did tell you that the UK contact centre Industry is buzzing?
I guess that one of my many functions as Editor of the leading UK contact centre…
Ventrica creates a further 80 jobs in 2015
[metaslider id=8651] Fast-growth contact centre business Ventrica, based in Southend, today saw the official opening of…
Voice Sheffield launches recruitment drive at Contact Centre
Voice Sheffield is launching a major recruitment drive for January 2015. With five important new campaigns…
Customer Service and Satisfaction has dropped to its lowest level since 2010
Customer Satisfaction has dropped according to Institute of Customer Service Report John Lewis and Amazon come…
32Red Sport chooses Transversal to deliver 24 hour customer support
Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…
Storacall Pro-Active – New Internal Self Monitoring & Alerting System
Storacall Pro-Active – New Internal Self Monitoring & Alerting System for call recorders As call recording…
Syntec: Managing multi-channel communication in contact centres
The way customers interact with business is changing. The phone is being replaced as the first…
Noble Systems Receives 2015 Product of the Year from TMC’s Customer Magazine
Noble Systems Receives 2015 Product of the Year from TMC’s Customer Magazine® for Mobile Calling Analytics…
Jabra: Why You Must Take a Chance on Unified Communications
Jabra Unified Communications – Why You Must Trust Your Gut and Take a Chance on Unified…
UK Contact Centres in 2015
1 in every 25 jobs in the UK is within the contact centre Industry but what…
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK…
Jabra Celebrates Record Growth in 2014
Jabra, the leading global manufacturer of innovative audio device solutions, has announced record growth in 2014.…
Eckoh plc signs four year customer services contract with TFL
Eckoh plc the global provider of secure payment products and customer service solutions, today announces that…
Post Office Travel Insurance creates contact centre jobs in Glasgow
• 75 new jobs to be created in Glasgow’s Financial Services district Post Office Travel Insurance…
Increase Upsales in your contact centre – Mats Rennstam of Bright Index
Mats Rennstam, MD of Bright Index takes a look at increasing upsales in your contact centre.…