Digital customer engagement technology specialist Sabio has strengthened its Group Board structure with the appointments of…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks…
KURA White Paper: The Future Workforce – Leaders are you Listening?
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper…
Why We Can’t Escape Noise – and Why That’s a Good Thing
Why We Can’t Escape Noise – and Why That’s a Good Thing: Jabra – Holger Reisinger…
6 Great Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
NICE Magic Quadrant for Workforce Engagement
NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management, Placed Highest in Ability…
Echo MS Secure Outsource Contract with Network Rail
Echo Managed Services have secured a £6.3million customer service contract with Network Rail Network Rail have…
What does GDPR Really Mean for my Contact Centre Operations?
The new European General Data Protection Regulation (GDPR) will come into force across the EU on…
5 old Contact Centre Habits to Consign to History
Out with the old, in with the new – 5 old Contact Centre Habits to consign…
Download: PCI Compliant Contact Centres Maximising Efficiency
There is a common misconception that increased data security measures can often come at the expense…
Noetica To Reveal How Predictive Dialling with 0%
Noetica To Reveal How Predictive Dialling with 0% – Dropped Calls is now Possible Call &…
North East Contact Centre Awards – And the Winners are….
Winning Stars of Region’s Contact Centre Industry Unveiled at Annual Awards – NECCA’17 The ‘shooting stars’…
Goodbye Customer-Focus, Hello Customer-Centric!
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…
BGL Scoop North East Contact Centre of the Year Award
BGL scoops North East Contact Centre of the Year title for third year running BGL Customer…
IMImobile Sign a Partner Agreement with KCOM
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns…
Is Your Contact Centre Outsourcing in Safe Hands?
Are your customer management outsourcing arrangements in safe hands asks Ember Group Following Wednesday’s surprise profits-warning…