Maintel launches Secure Homeworker – A solution suite designed to deliver connectivity, availability and security to…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the…
Turn Customers into Fans with help from a CX Rockstar
Turn Customers into Fans with help from a CX Rockstar The pandemic has changed how contact…
PCI Pal & Oracle Offer Payment Security to Contact Centres
PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers The…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…
Cyber Essentials Certification Shows Eckoh’s Cyber Security Commitment
Cyber Essentials certification shows Eckoh’s cyber security commitment Eckoh proves its security integrity for client, partner…
Careers in Contact Centres Has Never Looked this Good
A career in contact centres / customer service has never looked this good By Lisa Steele,…
The Human Touch: Customer Service in Time of COVID
The human touch: customer service in the time of COVID Martin Taylor, Deputy CEO and Co-Founder…
Crowd-Pleasing Payment Services with Rock-Solid Security
How to combine crowd-pleasing payment services with rock-solid security 3 steps to balancing payment security and…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…
Content Guru Positioned as Challenger for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2020 Gartner Magic Quadrant for Contact Centre as…
Jabra Welcomes Jeanette Hunter as new Contact Centre Evangelist
UK Contact Centre expert Jeanette Hunter brings industry know-how as Jabra looks to guide, support and…
FourNet Help Councils Cut Costs & Hit Working Target
FourNet’s ‘Connecting Wales’ will help councils cut costs and achieve 30% home working target – Mobilising…
CallMiner Wins Stevie Award for Customer Support Strategies
CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19 – Community-Driven Response Uncovers Critical Insights,…
Consumer Uncertainty Doubles Revenue & Jobs at CallCare
Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare…
Noetica Launches New Public Cloud Service for Contact Centres
Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and…