How Hybrid Working Is Changing The Role Of The Customer Service Team Leader Forever – Natalie…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
How to Implement a Omnichannel Strategy and Solution
How to Implement a Successful Omnichannel Strategy and Solution – Download the new White paper from…
Content Guru Shortlisted For 3 Categories at ECCCSA
Content Guru Shortlisted For 3 Categories at European Contact Centre and Customer Service Awards 2021 Content…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters.…
Vonage Contact Centre Helps Key Travel Deliver Enhanced CX
Vonage Contact Centre Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide…
What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy…
NICE Launch Enlighten XO From Self-Service to Engaging CX
NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences Enlighten XO uses advanced AI…
Cynical Brits expect to be wowed by Customer Service
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service …
Content Guru Named in 2021 Magic Quadrant for CCAAS
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for…
PCI Pal Secure Phone Payments for GC Business Finance
PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported…
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go…
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do.…
NICE Expands Digital CX Leadership with Digital Customer Guidance
NICE Expands Digital CX Leadership with Digital Customer Guidance NICE empowers organisations to revolutionize customer service…
PCI Pal Reduce Payment Security Risk for Essex Council
PCI Pal® signed-up to reduce payment security risk for Essex County Council PCI Pal, the global…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest…
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive…
Simplicity in Contact Centres Matters in Era of Complexity
Why simplicity in contact centres matters in an era of complexity: The trend towards flexible workforces…
Improving Contact Centre Service Through Document Redesign
The financial services sector is one of the largest users of call centre solutions. According to…
Infobip Shift ‘21 Celebrates Jubilee Year
Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year Infobip Shift Conference set to…