We have an extensive news archive going back to May 2005 simply search by month
An extensive supplier database covering the contact centre industry.
Search on Companies - What they did, their news & published articles.
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Whether you are looking to outsource, seeking a new supplier, or simply to read up on the latest news and information contact-centres.com has the answers. Up to date news and information is the key to good management therefore I suggest that you sign up for the latest news bulletins direct to your inbox, details are on this page. We look forward to being of service to you, your contact centre and, perhaps more importantly, to the UK contact centre industry which we are proud to serve. The Editor |
| The Latest News from the Industry |
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Macfarlane helps Richmond Council deliver service excellence The London Borough of Richmond-upon-Thames has scooped the top prize of 'Contact Centre of the Year' at the 2010 Good Communication Awards. |
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Head of Public Access represent UK at Contact Centre World Awards Liverpool Direct's Louise Gray has been named as 2010 Industry Champion and will represent the UK at the Contact Centre World Awards |
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Cybertech Introduces Industry's First Unlimited Scalability Call Recording software CyberTech Release 6 also introduces industry leading capabilities and resilience |
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ProtoCall One anounces deeper commitment to Call Centre Expo ProtoCall One will speak about virtual call centres in the core paid-for Call Centre Focus conference and will run a workshop of social media communications |
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What happened this time in.... |
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Success Story: Res-Q Contact Services Res-Q is a leading outsourced contact centre providing telemarketing and sales solutions to their clients. |
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Can your contact centre handle a disaster? Your initial reaction may be “yes”. You know that a crisis of any scale from a power outage to a natural disaster |
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Customer Contact Salary Survey 2010 2009 saw reduced volumes pretty much across the board; demand for senior staff was generally 'sluggish' |
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