archive News

We have an extensive news archive going back to May 2005 simply search by month

 

 

supplier directory

An extensive supplier database covering the contact centre industry.

 

Articles

Please submit your articles for the consideration of the Editor please email

 

case studies

Please submit your case studies for the consideration please email

 

company information

Search on Companies - What they did, their news & published articles.

 

Welcome!

Contact-centres.com was launched Jan' 2005 with the mission statement of 'everything contact centres'.

Whether you are looking to outsource, seeking a new supplier, or simply to read up on the latest news and information contact-centres.com has the answers.

Up to date news and information is the key to good management therefore I suggest that you sign up for the latest news bulletins direct to your inbox, details are on this page.

We look forward to being of service to you, your contact centre and, perhaps more importantly, to the UK contact centre industry which we are proud to serve.

The Editor

The Latest Industry News

Vodafone - 'Outsources' 200 call centre jobs to Teleperformance

It has been announced by Vodafone that it is to 'transfer' 207 staff employment contracts at its Newark site to Teleperformance.

Vodafone - Teleperformance - | read more

Fusion - Appoints Kate Lampett as new Contact Centre Manager

FUSION Contact Centre Services have appointed Kate Lampett as their new Contact Centre Manager at their Peterborough Site

Fusion Contact Centre Services - read more

Green Home Company - 100 Jobs created at Bridgend site

The Green Home Company have announced that they are to create additional jobs at the company's Bridgend contact centre bringing to total to 100 staff.

Green Home Company | read more

Capita - Set to recruit Staff at Forres contact centre

Capita have confirmed that they are to recruit 40 staff at their Forres site in addition to their announcement to recruit 100 staff at the site last November.

Capita | read more

tPad - Predictive Diallers More Than Just a Telecom Tool

Tpad has introduced its predictive SIP dialler into the market, targeting the fast-growing call centre industry.

Tpad  read more

Read all of the news posted in January 2012 - Index

2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005

Highlights of contract-centres.com

mpl Systems - New Case Studies

mpl Systems | Download

mpl Systems - New Industry Whitepapers

mpl Systems | Download

Six Tips for Effective Flexible Working

Contact centre technology specialist Macfarlane Telesystems offers six tips to

organisations looking to introduce flexible working for the first time:

Article | read more

QMax - Helps Radian to fill recruitment gaps saving time & money

Innovative affordable housing provider deploys scheduling software to manage

rapidly growing call centre handling 22,500 calls every month

Article | read more
contact-centres.com - Dedicated to the UK's Contact Centre Industry