Latest News & Information from the UK Contact Centre Industry

AI Stands to Benefit Contact Centre Agent Mental Health

Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre Agent Wellbeing…

4 tips to apply to your Payment Processes to boost CX

4 tips to apply to your payment processes to boost your CX in your contact centre – PciPal…

Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE

Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact centre Co-sponsors…

The Power of CX – as Told by the Customer

The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya UK&I Customer…

Fix Auto UK Selects Vodafone storm® for Personalised Interactions

Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today announced Fix…

Unlock the Secrets of Customer Service Excellence

Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief Executive Officer…

Self-Service & Remote Working – The Future of Customer Contact? 

A successful self-service interaction costs less than one-tenth of a phone call, and AI now means that complex…

Sigma Connected Accredited as top UK employer

Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times…

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry to boost…

BT Announce Closure of Enniskillen Contact Centre

It has been reported that BT is to close its contact centre in Enniskillen with the loss of…

Contact Centre Agents Increasingly Prefer AI-Driven Solutions

Kore.ai’s Research Reveals Historic Shift as Contact Centre Agents and Consumers Increasingly Prefer AI-Driven Solutions Kore.ai has unveiled…

error: Content Protected