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Contact-centres.com was launched January 2005 with the Mission statement of 'everything contact centres'. Whether you are looking to outsource, seeking a new supplier, or simply to read up on the latest news and information contact-centres.com has the answers. Up to date news and information is the key to good management therefore I would suggest that you sign up for the latest news bulletins direct to your inbox, details are on this page. We look forward to being of service to you, your contact centre and, perhaps more importantly, to the UK contact centre industry which we are proud to serve. The Editor |
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O2 Confirm Transfer of Up To 3,700 Contact Centre Jobs to Capita O2 is to transfer 3,700 jobs to Capita from their contact centres in Bury, Glasgow, Leeds and Warrington effective 1st July 2013.
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RAC goes live with SSP Select Contact Centre The RAC have successfully deployed SSP Select Contact Centre, SSP’s specialist high-volume personal lines contact centre broking solution.
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Sabio Inks Managed Service Deal With Yorkshire Building Society Contact centre managed service provider Sabio has won a contract with Yorkshire Building Society to run its core telecoms customer service platform.
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NS&I Awards Outsource Contract to ATOS NS&I have announced that Atos has been awarded an outsourcing contract to deliver customer-facing and back office services to NS&I’s 25 million customers.
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Genesys Launches New Proactive Engagement Solution for E-commerce and Web Customer Service Genesys have announced the launch of Proactive Engagement, a powerful new offering that increases web sales and first contact resolution for customer service.
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Experian drive business change & retention with Speech Analytics The Nottingham based contact centre deals with customer enquiries handling around 200,000 calls per month across 270 agents.
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Sinclair Voicenet Expands Operations With New Offices Sinclair Voicenet has opened a new regional office in Bury which will provide an operational base for Sinclair Voicenet’s growing sales and service teams,.
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Pay and conditions in contact centres survey IDS survey of pay and conditions in call and contact centres 2013/14 - Take part now!
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PleasePress1 - new website highlights call centre shortcuts A new website is mapping out how to get past the infuriating telephone menus that greet you when you call your bank, insurer or the tax office.
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The Call Centre: Trailer - BBC Three Join CEO Nev Wilshire and his staff of extraordinary characters at their Swansea Call Centre - where no two days are ever the same.
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Jobs Created | |
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Admiral Insurance - Various Res-Q - 200 Jobs - Hull Webhelp TSC - 50 Jobs - Derby |
Lloyds Banking Group - Southend
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CCMA Award Winners 2013 and the winners are.... Neopost Shortlisted for 7 Call Centre Awards |
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Kwik-Fit Financial Services Deploy New Workforce Management System DPD - ‘Express deliver’ revolutionary customer experience thanks to NVM |
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HCL Care signs agreement with Philips for contact centre service support and spare parts management Chill Insurance awards AirSpeed Telecom €500k contract |
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O2 Confirm Transfer of Up To 3,700 Contact Centre Jobs to Capita NS&I Awards Outsource Contract to ATOS |
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Noble Systems Adds Flexibility to Customer Contact Programs with Web Services Ultra's new Dialler Guarantee provides up to £2 million protection against fines for excessive silent calls |
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Telephony Best for Complaint Handling & Customer Satisfaction Bright UK white paper on Best Practice for Customer Satisfaction Surveying |
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Aspect - How Unified Comms can improve the Contact Centre |
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