Measuring & Improving Contact Centre Agent Well-being
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy,…
In the modern contact centre, agent wellbeing is no longer just a priority; it’s essential for success. Happy,…
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among a sea…
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024 Also received…
Content Guru Named an ‘Exemplary Vendor’ in Three ISG Buyers Guides™ for Contact Centre and Agent Management Content…
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based Simul8 uses…
If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and so do…
This week marks National Customer Service Week, a celebration of the customer service industry and its vital role…
Do You Actually Listen to What Your Customers Are Telling You? And Do You Really Understand What They…
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New contact centre…
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK & Ireland the…
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among a sea…
Do You Actually Listen to What Your Customers Are Telling You? And Do You Really Understand What They…