Latest News & Information from the UK Contact Centre Industry

Five9 Launches Research Revealing UK Consumer Distrust in Service providers  

Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers …

How to Make Contact Centre Outsourcing Pay

How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to maximise the…

IPI Named #18 in Best Companies to Work For list

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier…

Grands Moulins De Paris Deploys Cloud Contact Centre Solution

Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a global specialist…

Grands Moulins De Paris Deploys Cloud Contact Centre Solution

Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a global specialist…

Unveiled: What are Contact Centres Doing Right Now?

Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What…

The ATM Group – Expanding its Operational Footprint & Multilingual Capabilities

ATM Management Announces The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and…

Cirrus Adds NICE CXone Mpower To Its Portfolio

Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS Landscape Cirrus,…

70% of Contact Centre Agents Would Recommend Their Job to Others

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others Significant…

Five9 Launches Research Revealing UK Consumer Distrust in Service providers  

Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers …

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