Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the year ahead,…
The continued cost of living crisis is expected to affect consumers over the course of the year ahead,…
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres over the…
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence…
Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents across the…
injixo has saved us lots of time. It helps us to be proactive, not reactive. And to operate…
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to…
The use of AI-enabled chatbots has dropped the cost of a web chat by more than 30%, although…
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the UK with…
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has been working…
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of their successful…
UK consumers more likely to stay with a bank because of good customer service than move for financial…