Boosting Skills of Healthcare Contact Centre Agents is Key

Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…

Implementing AI in Contact Centres: Creating a Pathway to Success

With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…

Calabrio Acquires AI and Bot Analytics Company Wysdom

Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…

State of the Contact Centre: The Agent of the Future

State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…

New Calabrio Research: The Impact of AI on Contact Centre Agents

New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…

The Great AI Paradox for Contact Centre Agents

The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…

ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)

ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…

Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them

Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…

AI will Impact Customer Service Agents, But Not How We Anticipate

New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate…

State of the Contact Centre 2023 – Calabrio Annual Report

State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…

Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide

Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry…

A Common-Sense Approach to Employee Engagement

A Common-Sense Approach to Employee Engagement within the contact centre –  The message from Dave Hoekstra…

Your Contact Centre’s Value Realisation Toolkit

Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…

Creating Flexible Contact Centre Teams

Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…

Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents

Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…

Calabrio Awarded Workforce Innovation of the Year

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Calabrio, the workforce…

The Contact Company Selects Calabrio to Power BPO Operations

Merseyside based contact centre with 1,500 people chooses technology to support ambitious growth plans Calabrio, the…

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race  – Managing the hand-over from…

Five Ways to Build Agent Confidence in the Contact Centre

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.…

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