SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…
Category: Calabrio
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…
Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications
Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Calabrio’s WFM Integrates with Avaya Experience Platform
Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…
Calabrio Community Forum | June 2024
Calabrio Community Forum | June 2024 – Business Systems is back with another instalement of the…
Insights, the AI-Powered Business Intelligence Tool from Calabrio
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence Fully…
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management – Bot Analytics provides access to all…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
Calabrio Celebrate International Women’s Day 2024
International Women’s Day is March 8th March 2024. Imagine a gender equal world. A world free…
Boosting Skills of Healthcare Contact Centre Agents is Key
Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…
Implementing AI in Contact Centres: Creating a Pathway to Success
With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…
State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…