How are Businesses Dealing with CX, Cost & Performance Pressures?

A large scale survey of more than 200 UK contact centre operations shows that the pressures…

Pressure on Contact Centre Cost & Performance Levels

Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…

UK Contact Centre HR & Operational Benchmarking Report

The 2024 UK Contact Centre HR & Operational Benchmarking Report Now available from  ContactBabel The 2024…

Contact Centres Spend £2.4bn Authenticating Customers

UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…

ContactBabel: Agent Engagement & Customer Interaction Analytics 

The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…

The UK Contact Centre Decision-Makers’ Guide – Be part of it

With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…

The 2023-24 UK Customer Experience Decision-Makers’ Guide

“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…

2023-24 UK Customer Experience Decision-Makers’ Guide

“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…

Mishearing Customer Calls Costs Contact Centres £246m a Year

Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…

Contact Centre Report: Exceeding UK Customer Expectations

Contact Centre Report: “Exceeding UK Customer Expectations 2023-24” – Half of UK customers changed at least…

The Inner Circle Guide to Customer Engagement

The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…

UK Contact Centre Vertical Markets Series – Free Download

“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…

Three Highlights from the 2023 Decision Makers’ Guide 

Three highlights from the 2023 Decision Makers’ Guide  Now in its 20th year ContactBabel’s 2023 UK…

Company Profile: ContactBabel

ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…

Take Part in the UK Contact Centre Decision-Makers’ Guide 2023

With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…

How Can Contact Centres Improve the Health of Agents?

ContactBabel is working with University researchers and industry partners to discover what UK contact centres are…

Inner Circle Guide to Cloud-based Contact Centre Solutions

“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…

Take Part in the Definitive Contact Centre Survey

The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…

The 2022 UK Contact Centre Decision-Makers’ Guide

The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…

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