New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail…
Category: – Customer Service/Experience
Taking the Travel Experience to New Heights: A Guide for CX Leaders
Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…
Signed, Sealed, Delivered – the Demise of Customer Experience
Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre. Jonathan Sharp, CEO,…
Improving Customer Experience (CX) with Self-Built AI
Improving Customer Experience (CX) within contact centres with Self-Built AI AI applications help organisations improve their…
Cut Costs While Delivering Better CX: The AI Advantage
Cut Costs While Delivering Better Customer Experiences: The AI Advantage Is your contact centre struggling with…
EDF & Utilita Named as Worst Suppliers for Customer Service
EDF and Utilita named as worst suppliers for customer service through their contact centres in Citizens…
Evri announces £1m investment into AI Strategy to Transform CX
Evri announces £1 million investment into AI strategy to further transform the customer experience through its…
Navigate the Election Year in CX
Navigate the Election Year in CX The election year of 2024 presents a unique set of…
How Generative AI is Changing Customer Service in Contact Centres
How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…
Ofcom Fines BT £2.8m for failing its EE and Plusnet Customers
– EE and Plusnet – owned by BT – failed to implement new rules that help…
Unlock the Secrets of Customer Service Excellence
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…
Taxpayers let down by Poor HMRC customer service
– HMRC’s telephone customer service is not delivering – average wait time of nearly 23 minutes…
Unlocking Customer Service Excellence Through Innovative Technology
Unlocking Customer Service Excellence in the contact centre through Innovative Technology – Joe O’Brien, Head of…
More Chat, Less Bots – Why a Human-First approach is best
More chat, less bots ~ Why a human-first approach is best for mobile customer service at…
Poor Customer Service Costs UK firms Billions
Poor Customer Service Costs UK firms Billions – so why can’t they get it right? Since…
Customer Service Standards slipping as Consumers turn their back on Chatbots
Customer service standards slipping as UK consumers turn their back on AI chatbots in the contact…
Your Call is Important To Us. Really?
We all work in the UK contact centre industry – we all know how it works…
Sweaty Betty Smashes Customer Experience Goals
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…