Latest News & Information from the UK Contact Centre Industry

Using tech for good: Building trust in customer communications

Using tech for good: Building trust in customer communications – Martin Brown, CCO at customer service outsourcer and…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To anyone responsible…

Largest Awards that Recognises UK Contact Centre Talent

The largest awards programme that recognises contact centre talent in the UK. Celebrating their 29th year in 2024,…

Implementing AI in Contact Centres: Creating a Pathway to Success

With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate agent productivity…

VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading voice and…

IPI Accredited as Avaya Experience Platform Cloud Specialist

IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations migrate their…

Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company

Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact Company Sensée…

Jabra Announces Price Reduction on Jabra Engage 40

Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction • The next…

EE Set to Close Greenock Contact Centre

EE to close their Greenock contact centre and to relocate to Glasgow It has been reported that Mobile…

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