Sensée / TCC Wins Contact Centre Contract With Nespresso

Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…

Netcall Helps University Hospitals Sussex with Waiting List Validation System

Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…

Calabrio ONE is WFM & Contact Centre Software Leader

Calabrio ONE is a WFM and Contact Centre Software Leader in in G2 Summer 2024 Reports…

FourNet named NICE ‘UK Partner of the Year’

Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by…

HUC’s NHS 111 Peterborough Based Contact Centre Goes Live

HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs…

The Mapping Process: As-Is vs To-Be: Where do you Start?

The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…

NRG & Greenbean Announce Strategic Leadership Promotions to Fuel Growth Plans

NRG and Greenbean Announce Strategic Leadership Promotions to Fuel Ambitious Growth Plans NRG and Greenbean, leaders…

Social Housing: Are you Really Listening To Your Tenants?

Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…

Taking the Travel Experience to New Heights: A Guide for CX Leaders

Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…

Jabra Research: How Audio Volume Affects Performance & Office Vibe

Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…

Adamo Dials Up Customer Satisfaction with Sabio Partnership

Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…

Signed, Sealed, Delivered – the Demise of Customer Experience

Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre.  Jonathan Sharp, CEO,…

Avaya Announces CEO Leadership Transition

Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…

Practice Plus Group NHS 111 Contact Centre Moves to North East

Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…

IPI Awarded Highest Possible Employer Rating by Best Companies

IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…

How Vertical-Specific Models Will Unlock The Value of GenAI

How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…

First-Contact Resolution Ranked as most important Driver of CX

First-contact resolution in the contact centre is the ‘miracle metric’ that improves customer experience while helping…

Content Guru’s storm Platform Wins Enterprise Solution of the Year

Content Guru’s storm Platform Wins Enterprise Solution of the Year at IT Europa Channel Awards 2024…

Improving Customer Experience (CX) with Self-Built AI

Improving Customer Experience (CX) within contact centres with Self-Built AI AI applications help organisations improve their…

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