The Customer Experience Foundation (CXFO) appoints seasoned BPO lead and “Tech Trailblazer,” Paula Kennedy Garcia, as…
Category: – Industry News
Industry news from the UK contact centre industry
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Centre as a Service (CCaaS) cloud platform, has predicted…
Study Points To Lack of Customer Data as Obstacle to Reaping AI Rewards
New Twilio Study Points To Lack of Customer Data as Major Obstacle to Reaping AI Rewards…
Five9 Announces Enhanced Zendesk Integrations
Five9 Announces Enhanced Zendesk Integrations to Unify the Agent Workspace and Meet Customer Needs Faster New…
How IPI Can Help Elevate Your Insurance Contact Centre
How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring…
IPI Exhibit Latest Contact Centre Innovations at Retail Technology Show
IPI the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail…
UK Police Forces Utilise Content Guru storm® Emergency Services Platform
UK Police Forces Utilise Content Guru’s storm® Emergency Services Platform to Set the Standard in Latest…
How Flowroute Helps Operational Continuity in your Contact Centre
How Flowroute helps ensure operational continuity in your contact centre – The importance of resilience planning…
UK Contact Centre HR & Operational Benchmarking Report
The 2024 UK Contact Centre HR & Operational Benchmarking Report” provides unique research based on surveys…
Odigo launches Odigo AI Orchestrator
Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys for contact…
The Role of AI in a People-Centric Contact Centre
Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…
Five9 Agent Assist: Empower Your Agents with AI
Five9 Agent Assist: Empower Your Contact Centre Agents with AI – New Free Download eBook from…
Screen Pops: The Underrated Tool Your Agents Need Now
Screen Pops: The Underrated Tool Your Contact Cenrte Agents Need Now as Cirrus explains The phone…
Cnect Wales Celebrates 20-years in Business
Cnect Wales celebrates 20-years in business – The not-for-profit membership organisation has supported and represented pan-industry…
Contact Centre eBook: WFM Trends & Challenges Guide
2024 is bringing waves of changes for contact centres. From advanced technologies to evolving customer needs,…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…
Your Guide to AI in WFM – Get the Complete eBook
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…
Moneypenny acquires Sunshine Communications to strengthen US Position
The Moneypenny Group acquires Sunshine Communication Services to further strengthen its position in the US Market…