70% of Contact Centre Agents Would Recommend Their Job to Others

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…

Azamara Dedicated Contact Centre Drives up Cruise Bookings

Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…

H&M Announce Closure of its Edinburgh based Contact Centre

Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…

Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions,…

CV Formatting Tips for Contact Centre Professionals

Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…

Employee Rights Bill: Impact on Workforce Planning in Contact Centres

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…

Avaya Appoints Alison Hastings to Lead European Channel Business

Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…

Moneypenny & VoiceNation Appoint US Head of Marketing


Moneypenny and VoiceNation, leading virtual receptionist and phone answering providers, have appointed a new US Head…

Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer

Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…

Severn Trent Announces New Customer Contact Centre in Leicester

Severn Trent Announces New Customer Contact Centre in Leicester creating 40 New Jobs Severn Trent has…

Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer

Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer…

Forward Emphasis International Appoints New CEO

Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…

British Gas to Boost Workforce with Contact Centre Apprentice Scheme

British Gas will be hiring and training new apprentices to boost its customer facing teams and…

HUC’s NHS 111 Peterborough Based Contact Centre Goes Live

HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs…

NRG & Greenbean Announce Strategic Leadership Promotions to Fuel Growth Plans

NRG and Greenbean Announce Strategic Leadership Promotions to Fuel Ambitious Growth Plans NRG and Greenbean, leaders…

Avaya Announces CEO Leadership Transition

Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…

Practice Plus Group NHS 111 Contact Centre Moves to North East

Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…

IPI Awarded Highest Possible Employer Rating by Best Companies

IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…

Avaya Continues Leadership Team with Appointment of Chief People Officer

Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer Kamilah Thomas Brings…

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