How Vertical-Specific Models Will Unlock The Value of GenAI

How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…

Retail Revolution: Building a Future with Technology, People & AI

The Retail Revolution: Building a future with technology, people and AI Welcome to the Future of…

Evri announces £1m investment into AI Strategy to Transform CX

Evri announces £1 million investment into AI strategy to further transform the customer experience through its…

How Generative AI is Changing Customer Service in Contact Centres

How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…

Contact Centres in 2030: Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head…

AI-Powered Customer Service: Revolutionising the Support Experience

The evolution of customer service has transitioned from traditional contact centres to digital platforms. This shift…

AI in CX: Separating Fact from Fiction

AI in CX: Separating Fact from Fiction  – How will the role of the human contact…

The Role of AI in a People-Centric Contact Centre

Since late 2022, AI (artificial intelligence) has been all over the news. Every technology vendor has…

Your Guide to AI in WFM – Get the Complete eBook

Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…

Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency 

Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…

AI in Contact Centres: What Makes it a Game-Changer?

AI in Contact Centres: What Makes it a Game-Changer? Ruthie Carey, Content Strategist at Five9, discusses…

Understanding AI-driven Forecasting: A Look Inside injixo Forecast

Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…

AI in Workforce Management: Separating Fact from Fiction

AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…

Automation is Shaping the Future of Contact Centres

Automation is shaping the future of the contact centre – new research from Cavell reveals Respondents…

Implementing AI in Contact Centres: Creating a Pathway to Success

With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…

AI and CX Excellence: Your Essential Guide

When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience…

How AI is Reshaping Customer Interactions in Contact Centres

Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…

2024’s Top Contact Centre Tech Trend Predictions

2024’s top contact centre tech trend predictions – and the drivers behind them This time last…

ChatGPT: How it can Shape the Future of Contact Centres

One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…

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