Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…
Category: – Artificial Intelligence
Navigating the Future with Contact Centre AI Solutions
Artificial Intelligence (AI) will drive transformative growth in contact centres’s future. By 2023, the worldwide contact…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
NatWest & IBM Collaborate on AI Initiative to Enhance CX
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience within their contact centre…
From AI theory to practice: Insights from customer service
From AI theory to practice: Insights from customer service – Paul Milloy, Business Consultant at Intradiem…
Making Generative AI & ChatGPT Safe for Business
Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
(How) will ChatGPT revolutionise CX within the Contact Centre?
(How) will ChatGPT revolutionise CX within the Contact Centre? Could the recent emergence of ChatGPT provide…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
Contact Centre Artificial Intelligence = Redundancy for Agents?
AI will affect people the most who have repetitive jobs, and the problems that agents deal…
How AI can Improve Contact Centre Customer Satisfaction
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…
Growing Acceptance for Automated Assistants in Contact Centres
New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…
Empowering Contact Centre Agents with AI & Automation
The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
Key Considerations for Contact Centres Looking to Implement AI
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…
Getting on Front Foot with Customers with AI Conversation Monitoring
Getting on the front foot with customers with AI conversation monitoring – EdgeTier CEO and Co-Founder,…
Will AI Take Jobs? The Role of Generative AI in Contact Centres
Will AI take jobs: the role of Generative AI in contact centres Marco Ndrecaj, Director of…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
Nine in ten Businesses using AI-driven Personalisation
Nine in ten businesses are using AI-driven personalisation to drive growth, Twilio research shows Businesses worldwide…