Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service…
Category: – Products
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…
Introducing Omningage Telco Solution for Amazon Connect Users
In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy…
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform Noetica have…
OMNINGAGE Update: Twitter Integration & Email Enhancements
New OMNINGAGE Update: Twitter Integration and Email Enhancements OMNINGAGE have announced updates in their latest release,…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…
Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls
Celebrate 10 years of crystal-clear calls – Get 10% Cashback for 10 years of Jabra Evolve…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling – Reliable and scalable cloud-native call recording…
Sigma Connected Partners with IRIS on AI Technology Roll Out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…
Calabrio & Five9 Join Forces to Modernise Contact Centre Operations
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…
IPI Introduces Service Recovery Solution for Contact Centres
IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…
Calabrio ONE is WFM & Contact Centre Software Leader
Calabrio is a G2 Contact Centre Workforce Leader – Calabrio Named a Leader in G2 The…
Unlock Innovations with Avaya Experience Platform
Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Ten Successful Go-Lives for Critical UK Organisations
Ten Successful Go-Lives for Critical UK Organisations – FourNet’s ANTENNA Service Revolutionises Secure Cloud Services Digital…
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Ventrica and Zendesk…
Introducing Jabra Engage AI – Coaching for Contact Centre Agents
Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…