How Sutton Council Delivers on their Promise of Effortless CX

Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…

The Key Trends & Challenges of AI for Contact Centres

Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…

Puzzel Unveils “The State of Contact Centres 2024” Survey

Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…

Unveiling the Future of AI with Microsoft

Unveiling the Future of AI with Microsoft – It’s safe to say that AI has been…

Are you Ready to Delve into AI’s Genuine Impact on Customer Experience?

Elevate 23 isn’t just an event; it’s your doorway to actionable insights and concrete outcomes within…

Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year

Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…

Puzzel Most Innovative Provider On Cloud Contact Centre Radar

Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…

Puzzel takes Connected Customer Experience to Next Level

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…

Company Profile: Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100…

Puzzel Certification of Microsoft Teams for Contact Centres

Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…

The Impact of the Cost of Living Crisis has on the Contact Centre

CCMA research reveals impact of cost of living crisis on contact centres The cost of living…

Achieving work-life balance in the hybrid contact centre

Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…

Puzzel Expands Its Cloud Contact Centre Offering

Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading…

Puzzel Launch Dashboard & Real-time Reporting

Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…

Puzzel Unveils Digital Engagement Solution For Contact Centres

Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s…

Top Tips for Staffing your Contact Centre this Christmas

Staffing your contact centre over Christmas can be difficult at the best of times. But with…

Agent Experience | Your complete guide to AX

Agent Experience | Your complete guide to AX – With so much attention placed on customer…

Puzzel Extends Partnership with PCI Pal Payment Portfolio

Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…

Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX

Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service…

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