Five9 Launches Research Revealing UK Consumer Distrust in Service providers  

Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial…

How to Make Contact Centre Outsourcing Pay

How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to…

IPI Named #18 in Best Companies to Work For list

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies…

FourNet & Alzheimer’s Society Win Gold at ECCCSA Awards

FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards…

How to Enhance Customer Experience This Black Friday

Smart Chatbots and Personalisation: How to Enhance Customer Experience This Black Friday Ahead of the annually…

Cirrus Adds NICE CXone Mpower To Its Portfolio

Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…

Content Guru & NHS England Receive ‘Highly Commended’ at IT Industry Awards

Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the…

70% of Contact Centre Agents Would Recommend Their Job to Others

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…

Grands Moulins De Paris Deploys Cloud Contact Centre Solution

Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…

Contact Centre Network NI Awards – And the Winners are…..

Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders…

Azamara Dedicated Contact Centre Drives up Cruise Bookings

Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…

Content Guru Wins Innovation Award at Business Excellence Awards

Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 Content…

Calabrio Community Forum | December 2024

Calabrio Community Forum | December 2024 Are you currently using Calabrio WFM, or considering implementing it?…

Can Technology put Utilities back on top for Customer Centricity?

From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…

Cirrus Set to Wow at Call & Contact Centre Expo 2024

Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and…

Inbound Calls Declining & Outbound Calls Soaring – How to Manage the Shift

According to a recent survey, which surveyed its readership throughout the summer of 2024, voice still…

Transform Your Contact Centre: ‘Going Digital-First’ Webinar

Transform Your Contact Centre: Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business…

The UK Contact Centre Decision-Makers’ Guide – Be Part Of It

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’…

H&M Announce Closure of its Edinburgh based Contact Centre

Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…

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