Unleashing the Hero within Your Contact Centre Agents

Unleashing the Hero within Your Contact Centre Agents – Join IPI at their Next Spotlight event…

IPI Pauseable now available on NICE CXone

IPI’s flagship automated pause and resume functionality available through NICE’s online marketplace to offer customers unique…

How IPI Can Help Elevate Your Insurance Contact Centre

How IPI Can Help Elevate Your Insurance Contact Centre Join IPI for an insightful discussion featuring…

IPI Exhibit Latest Contact Centre Innovations at Retail Technology Show

IPI the Contact Centre specialist and solutions provider, has announced it will be exhibiting at Retail…

Understanding Customers & Recognising Vulnerability in Contact Centres

The continued cost of living crisis is expected to affect consumers over the course of the…

IPI Accredited as Avaya Experience Platform Cloud Specialist

IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…

IPI Appoints New Chairman to Support Next Phase of Growth

IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…

Findel Transforms CX with IPI Contact Centre as a Service Solution

Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…

MSI Handles More Enquiries with Cloud-Based Contact Centre Solution

MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…

Ethical Insurance Company Partners with IPI as it Launches Contact Centre

New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…

The Benefits of Personalisation in CX in your Contact Centre

The benefits of personalisation in CX in your contact centre The customer experience is pivotal to…

How Insurers can Improve CX Amid Skyrocketing Complaints

Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…

Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud

Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact…

IPI Named a Supplier on CCS’s Networking Service’s 3 Framework

IPI, the contact centre specialist and solutions provider, today announced that it has been named as…

Contact Centre Panel Selects IPI To Join Partnership Network

Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…

Achieving Contact Centre Fitness – Strategies & Tools

In his last of five articles Craig Farley, Head of Consulting at IPI, discusses why strategies…

Why Contact Centres Need to Prioritise Training & Enablement

In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…

How Contact Centre Pain Points can Affect Stress Levels

How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…

Positioning Family Wellbeing at the Heart of the Contact Centre

Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…

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