Top 12 Benefits of AI Virtual Agents in the Contact Centre

Contact centres must always be improving the customer experience. Your customers want to interact on multiple…

Jabra Announces Price Reduction on Jabra Engage 40

Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…

Mind the Gap – How Gen Z is Disrupting the Workplace in 2024

How to make work, work in 2024 Is this it? Will 2024 be the year we…

VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…

IPI Accredited as Avaya Experience Platform Cloud Specialist

IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…

eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

How Sutton Council Delivers on their Promise of Effortless CX

Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

How are Businesses Dealing with CX, Cost & Performance Pressures?

A large scale survey of more than 200 UK contact centre operations shows that the pressures…

Boost Contact Centre Agent Engagement for Higher Productivity

How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…

How Benenden Health Transformed Member Experiences

How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…

Pressure on Contact Centre Cost & Performance Levels

Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…

Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company

Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…

Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions

Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…

How to Handle Complaints Efficiently in the Contact Centre

Complaint handling comes with the territory of working in the contact centre. It’s often the first…

IPI Appoints New Chairman to Support Next Phase of Growth

IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…

Engaging Silent Customers & Improving CX with Conversational AI

Engaging silent customers and improving CX with Proactive Conversational AI – contact centre webinar organised by…

The Key Trends & Challenges of AI for Contact Centres

Puzzel Releases New Research Unveiling the Key Trends and Challenges of AI for Contact Centres Comprehensive…

Boosting Skills of Healthcare Contact Centre Agents is Key

Boosting Skills of Healthcare Contact Centre Agents is Key to Improving Patient Experiences and Outcomes, According…

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