eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

How to Optimise your Workforce Management to Handle Peak Demand

Contact centres are some of the busiest work environments in the world. During peak demand periods…

WFM ROI Calculator: Calculate in a Few Steps

WFM ROI Calculator: Calculate in a few steps – Try injixo’s WFM ROI Calculator for Contact…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

The Five Steps to Accurate Contact Centre Forecasting

The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…

Workforce Wellbeing Recovery Toolkit for the Contact Centre

Workforce Wellbeing Recovery Toolkit for Contact Centres – Practical strategies & resources from Calabrio to turn…

Achieving work-life balance in the hybrid contact centre

Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…

A New Era for Workforce Management in the Contact Centre

A new era for Workforce Management in the contact centre – As we get to grips…

Content Guru Adds New Workforce Management Function

Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…

Workforce Wellbeing – What Does it Mean & Why Does it Matter?

Workforce wellbeing – what does it really mean and why does it matter more than ever?…

NICE Achieves Perfect Scores for WFM in DMG Report

NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce Management in DMG…

Cazoo uses Calabrio WFM to Support Contact Centre

Cazoo uses Calabrio Workforce Management to support fast-growing contact centre business – Automated cloud WFM solution…

Calabrio Empowers Agents on Work-Life Balance

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…

NICE Market Share Leader in Workforce Optimisation

NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is…

Content Guru Launch Powerful Workforce Management Solution

Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…

SVL Provide WFM Solution to Deliveroo Contact Centre

SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…

Noble WFM Solution Meet Demands in Changing Contact Centre Landscape

Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape…

Enabling a Mobile Contact Centre Workforce

Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several…

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