VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…

How Benenden Health Transformed Member Experiences

How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…

Carnival Contact Centre Set To Revolutionise Guest Experience

NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…

Findel Transforms CX with IPI Contact Centre as a Service Solution

Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…

How Virgin Red Rebranded and Relaunched Its Help Centre

Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…

Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre

Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…

Ethical Insurance Company Partners with IPI as it Launches Contact Centre

New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…

Case Study: ENGIE Completes Digital Transformation

ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…

Britannic Streamline Breast Cancer Now’s Telephony

Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…

Sterling Insurance Uses Noetica to Identify & Prioritise Contact Centre Calls

Sterling Insurance Uses Noetica to Identify and Prioritise Calls at their contact centre based on Urgency…

Unrivalled Technology-Enabled Support Centre unveiled by FourNet & Alzheimer’s Society

Digital transformation and customer experience specialists, FourNet, and leading dementia charity, Alzheimer’s Society, have today revealed…

CCNNI & Cnect Partner Elephants Don’t Forget to Transform Contact Centres

CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance …

Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud

Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact…

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service…

Zoopla Highlights Contact Centre Improvements Thanks to Ventrica

Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…

Angus Council partners with Maintel & Transform Telephony & Contact Centre

Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…

Payment support for Northumbrian Water Contact Centre

Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…

Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres

Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…

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