Financial Conduct Authority Consumer Duty – One Year On

Introduced in July 2023, the Financial Conduct Authority’s (FCA) Consumer Duty, also known as the Duty,…

Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®

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Out-Perform your Competitors with AI: Create Efficiencies Before, During & After Interactions

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Content Guru’s storm Platform Wins Enterprise Solution of the Year

Content Guru’s storm Platform Wins Enterprise Solution of the Year at IT Europa Channel Awards 2024…

Insurance CX: Data-Driven Communications is the Key

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The Shift to Online Self-Service has Only Just Begun

In a previous article we discussed the key customer service soft skills that transform a good…

Fix Auto UK Selects Vodafone storm® for Personalised Interactions

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Content Guru Named Strong Performer in CCaaS Voice of Customer Report

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Content Guru & DVLA Wins Best Technology Partnership Award

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Content Guru Adds Enhanced Accessibility Features to storm®

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AI in CX: Separating Fact from Fiction

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Combat Employee Burnout in the Contact Centre

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UK Police Forces Utilise Content Guru storm® Emergency Services Platform

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Why is Omni-Channel Customer Service so Important?

Customer Service is king. With 80% of consumers more likely to buy from brands that offer…

Cloudlinx Bolsters Its CX Portfolio with Content Guru storm

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Content Guru Announces New DemocratiSed Service Management Tool

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Keep Up With CX Expectations: Meeting the High Bar Set By Retailers

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How to Handle Complaints Efficiently in the Contact Centre

Complaint handling comes with the territory of working in the contact centre. It’s often the first…

Forecasting the Future: Guide to Behavioral Analytics

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