How to Handle Complaints Efficiently in the Contact Centre

Complaint handling comes with the territory of working in the contact centre. It’s often the first…

Forecasting the Future: Guide to Behavioral Analytics

Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications

VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…

How Generative AI Is Empowering Not Replacing Agents

Navigating the Future: How Generative AI Is Empowering Not Replacing contact centre Agents Robert Mansfield, CTO…

Whitepaper: Taking Video to the Contact Centre

Video calling has become a staple of global communications. Almost all of us use some form…

Meeting CX Demand During The Holiday Shopping Season

Meeting CX Demand During The Holiday Shopping Season in the contact centre – Martin Taylor, Co-Founder…

Content Guru Announces Expansion of Generative AI with brain® Solution

Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…

Content Guru Appoints Senior VP to Accelerate Growth in North America

Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…

Two of the UK’s Largest Tech Firms Come Together to Create a Storm

Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…

Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop

Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…

Providing Reliable Experiences in Challenging Times

Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…

Content Guru storm Named as a Chrome Enterprise Recommended Solution

Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…

Content Guru & Soitron UK Announce New Reseller Partnership

Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX)…

Content Guru’s AI Solution Wins Computing Cloud Excellence Award

Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony Content Guru, one of…

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service…

Content Guru Integrates Google Business Messages into storm® Contact Centre

Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…

Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide

Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers…

Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level

Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…

Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon

Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…

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