IPI Introduces Service Recovery Solution for Contact Centres

IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…

BT fined £17.5m for 999 call-handling failures

Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of…

Smart tools can help utilities companies to meet net zero goals

Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham…

Sensée / TCC Wins Contact Centre Contract With Nespresso

Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…

Netcall Helps University Hospitals Sussex with Waiting List Validation System

Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…

Calabrio ONE is WFM & Contact Centre Software Leader

Calabrio is a G2 Contact Centre Workforce Leader  – Calabrio Named a Leader in G2 The…

FourNet named NICE ‘UK Partner of the Year’

Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by…

HUC’s NHS 111 Peterborough Based Contact Centre Goes Live

HUC’s new NHS 111 contact centre in Peterborough officially opened by the Lord-Lieutenant of Cambridgeshire, Mrs…

The Mapping Process: As-Is vs To-Be: Where do you Start?

The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…

NRG & Greenbean Announce Strategic Leadership Promotions to Fuel Growth Plans

NRG and Greenbean Announce Strategic Leadership Promotions to Fuel Ambitious Growth Plans NRG and Greenbean, leaders…

Social Housing: Are you Really Listening To Your Tenants?

Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…

Taking the Travel Experience to New Heights: A Guide for CX Leaders

Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…

Jabra Research: How Audio Volume Affects Performance & Office Vibe

Jabra’s research reveals how audio volume affects performance and office vibe • 71% of UK workers…

Adamo Dials Up Customer Satisfaction with Sabio Partnership

Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph Adamo, a leading provider of…

Signed, Sealed, Delivered – the Demise of Customer Experience

Signed, Sealed, Delivered – the Demise of Customer Experience in the contact centre.  Jonathan Sharp, CEO,…

Avaya Announces CEO Leadership Transition

Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…

Practice Plus Group NHS 111 Contact Centre Moves to North East

Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…

IPI Awarded Highest Possible Employer Rating by Best Companies

IPI awarded highest possible employer rating by Best Companies – Three-star rating based on employee feedback…

How Vertical-Specific Models Will Unlock The Value of GenAI

How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…

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