NICE have announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully…
Category: – Cloud
How does a Cloud Contact Centre Improve Customer Retention?
Customer retention is the backbone of any successful business. Traditional customer service methods, such as manual…
Sabio Group Wins New Contact Centre Contract
Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…
Pluxee Serves Up Transformative Customer Experience with Cloud Migration
Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…
Fix Auto UK Selects Vodafone storm® for Personalised Interactions
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated…
IPI Accredited as Avaya Experience Platform Cloud Specialist
IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…
Benenden Health Transforms Member CX with Cloud Platform
Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Cloud v On-Premise: Why it’s a Matter of Contact Centre Choice
Cloud v on-premise: why it’s a matter of contact centre choice – Enghouse explains to do’s…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…
Nasstar Announce Strategic Partnership with Omningage
Nasstar have announced a strategic partnership with Omningage, the leading provider of cloud-based contact centre customer…
Content Guru’s AI Solution Wins Computing Cloud Excellence Award
Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony Content Guru, one of…
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact…
Content Guru Integrates Google Business Messages into storm® Contact Centre
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…
Kura Chooses Avaya Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud.…