AI Speech Recognition Payments: A Strategy for Contact Centres

AI-Powered Speech Recognition Payments: A Strategy for Contact Centres In an era defined by a drive…

Why ‘Pause & Resume’ Systems are NOT PCI DSS Compliant

Why so-called ‘pause and resume’ systems are not PCI DSS compliant – Danny Cresswell of CardEasy…

Contact Centres Spend £2.4bn Authenticating Customers

UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…

PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences

PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences PCI Pal have announced…

Encoded Approved as Visa Direct Preferred Partner

Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with…

Secure Payment Solution Providers: Key to Contact Centre Security

Secure Payment Solution Providers: Key to Contact Centre Security Businesses and consumers are demanding swift and…

Payment Orchestration – Why it’s Time to Call the Tune according to Encoded

Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington…

PCI Pal Achieves AWS Service Ready Designation for Amazon Connect

PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…

Payment support for Northumbrian Water Contact Centre

Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…

CardEasy Implements Payment Solution to Major Contact Centre

The company is an American online retailer with annual revenue in excess of $8 billion. It…

PCI Pal Highlights the Significance of Multi-Payment Options

PCI Pal® highlights the significance of multi-payment options in the wake of Mastercard outage With millions…

Moving Call Recording to a Driver of Business Transformation

Move call recording from being an administrative burden to a valuable driver of business transformation Call…

Enhancing Contact Centre Payments Through AI

PCI Pal is Enhancing Contact Centre Payments Through the Power of AI PCI Pal partners with…

PCI Security Welcomes Geoff Forsyth to Board of Advisors

PCI Security Standards Council welcomes PCI Pal CISO, Geoff Forsyth, to its Board of Advisors PCI…

PCI Pal in Growth Index UK Fastest Growing Companies

PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the…

NFP Health Deploys PCI Pal to Streamline Contact Centre Payments

NFP Health deploys PCI Pal to streamline contact centre payments PCI Pal expands its work within…

Darlington BC Secures Contact Centre Payments with PCI Pal

Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI…

GoSee selects PCI Pal to Enhance Contact Centre Payment

GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and…

Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions

Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…

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