To many companies, a call centre is merely a customer service necessity. But a contact centre…
Category: – Company Info
PCI Compliance – Why PCI De-scoping saves you money
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation…
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales…
Ventrica secures NJOY Outsource Contract
Ventrica secures NJOY contract and create job opportunities in UK Electronic cigarette company NJOY today announced…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can…
2Touch rolls out the new Synthesys inbound voice solution from Noetica
2Touch, one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling…
Jabra and Ingram Micro announce European distribution agreement
Jabra Business Solutions has entered into an European distribution agreement with Ingram Micro, the world’s largest…
Ergonomics overrules style on the ‘office runway’
Jabra: If you think your co-workers might look down on you for wearing a headset, think…
Why your customers should know about PCI DSS
If you were to ask shoppers in the street to name an online payment protection process…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…
Contact Centres without telephones – the rise and rise of web chat
the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In…
Jabra 75% of UK workers suffer from emotional problems in the workplace
Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…
Ventrica awarded outsourcing contract for Passenger Focus
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…
Powerdial Services To Deploy SmartVoice Viewpoint With Customers Across The UK
Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer…
Enghouse Interactive says Weatherproof Your Contact Centre
Enghouse Interactive looks at what measures can be taken by contact centre managers across the UK…