AI will power 95% of customer interactions by 2025, says Servion Businesses must begin adapting to…
Category: – Artificial Intelligence
Everything is Connected So Where Do You Start?
In A World Where Everything is Connected Where Do You Start? Webhelp’s global head of R&D,…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…
Artificial Intelligence is Changing the Contact Centre
How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…
Microsoft Stake in Artificial Intelligence Leads The Way
Microsoft’s stake in artificial intelligence leads the way for serious business use – Artificial Intelligence assistant…
Aspect Software introduce Mila the Intelligent Assistant
Aspect Software announces workforce chatbot, Aspect® Mila™: Intelligent assistant brings newfound efficiency to contact centre agents…
5 Best Practices to Deploy in Webchat
Webchat as a communication channel empowers Organisations to deflect service issues, facilitate customer self-service, and handle…